Back Order Processing Associate

Pet City Group is the leader in the pet retail market in Greece with over 35 years of presence, a team of 800 employees, 100+ stores, 4 online shops, and a diverse range of over 17,000 products, including top-of-the-line and exclusive brands. Our services also include grooming and veterinary care, making us a one-stop destination for pet care. We strive to provide the best customer experience for our beloved pets and their parents and we are currently looking for a Back Order Processing Associate to join our Pawsome Logistics Team.

Your Role as a Back Order Processing Associate

In this role, you will be responsible for managing and overseeing the process of orders for both Retail and E-commerce departments of Pet City Group. By managing orders through the WMS system and monitoring their progress, you will help guaranteeing accurate and timely fulfillment

of pet parents’ orders. Your ability to group and rout orders, verify completed picking, create external customer orders and resolve any issues, during the picking process, will be essential to delivering an excellent customer experience for our beloved pets and their parents. Your strong organizational skills, team-oriented mindset and passion for pets will be key to succeed in this role!

Key Responsibilities

• Order management through the WMS system (Retail & E-commerce)

• Order grouping & routing

• Verification of completed picking for customer orders

• Create orders for external customers

• Resolution of any issues that may arise during picking

• Monitoring the correct workflow of orders through the Magento platform

Requirements

• 1-3 years of proven experience in a similar position (e.g., Procurement, Supply Chain, or Category Assistant).

• Familiarity with ERP and WMS systems (e.g., Business Central, Aberon, or similar).

• Strong knowledge of MS Excel, Outlook and Power Point.

• Good communication skills and a team-oriented mindset

• Problem-solving skills

What we offer

💶 Competitive compensation package

🎓 Opportunities to learn and grow within a dynamic and fast-growing company

🤝 Friendly and collaborative working environment

💊 Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners

🏷️ Employee discounts on our products and services

💼 Your professional and personal success is our commitment!